Night Auditor/Front Desk Agent

Location: Accommodation
Posted on: 14 December 2018

We are seeking a Night Auditor/Front Desk Agent to join our passionate Guest Services team! 32-hour work week, perfect opportunity to create your own work/life balance! You must be available to work 2 overnight shifts per week with additional shifts as required.

Responsibilities Include:

  • Front office administration duties – including reservations, accounts charge backs, cash handling and reception duties.
  • Completing daily reports/audit ensuring the accuracy of all financial information
  • Front Office operations, Check-in and Checkout
  • Process balancing and auditing of daily transactions
  • Responding to guest requests / handling emergencies that may occur
  • Adhering to hotel guest service standards
  • Maintain guest history
  • Manage wake up calls
  • Control key allocation
  • Assist departing groups with luggage

To be successful in this role you must have the following:

  • Work a 7-day Rotating Roster
  • Self-motivated
  • Able to work autonomously as well as in a team environment
  • Min of 1 year in similar Night Auditor role
  • Understanding of Night Auditing and Front Desk process
  • Problem solving skills
  • Experience with CMS Front office system is an advantage
  • Ensure security procedures are followed at all times
  • Strong skills promoting and selling accommodation and facilities
  • Excellent verbal and written communication skills
  • Ensure high level of presentation in all accommodation areas.
  • A strong attention to detail
  • Clear communication
  • Ability to multi-task and work under pressure

You must take pride in your appearance, be reliable and truly enjoy guest services.

In return for your commitment you will be provided with an opportunity for development and growth, and a fun, enjoyable work environment by the beach.

If you can demonstrate an ability in the above listed criteria, and would like to join a progressive hotel group, please apply now.